This page provides special notes on the processing of personal data on our Internet site. General notes on the overall processing of personal data in our enterprise can be found here.
1. Who is the provider of these pages?
Personal data collected during the use of these Internet pages are recorded, processed and used by MCM Klosterfrau Vertriebsgesellschaft mbH. In what follows, we abbreviate the name of this company to Klosterfrau. Klosterfrau is the responsible office in the sense of the German Data Protection Act and, at the same time, the provider in the sense of the Telemedia Act. Our address and further details concerning Klosterfrau can be found on the impressum page. Some of our Web pages contain links to pages offered by other providers. We are not responsible for the content of pages linked to in this way, not even for safeguarding data protection during visits to these sites. Links to other providers can always be recognised as such. If you are in doubt: all Klosterfrau pages contain a link to our impressum page.
2. What kind of personal data do we store?
In principle, you can visit our Web pages without disclosing your identity. However, we require a few personal details from you for some of our offers. That applies, for example, to sending information material, to participation in prize competitions or to answering individual inquiries. In all these cases, we only store the data which you enter yourself. We store the IP address assigned to your computer during your visit to our Web pages, insofar as this is necessary to send the pages called up to your computer. We process information on the pages you call up from our Web site in order to compile usage statistics; please refer to 5a.
3. Purpose of processing personal data
In principle, we use your personal data only for the purpose stated at the time that the data is recorded: Examples of this are to transmit information requested by you, to process orders or to run prize competitions. We do not use your personal data for the purpose of advertising, for market research or for opinion polls unless we make an express reference to this and you have expressly consented to the use of your data for the said purpose. We use data concerning your visits to our Web pages and your call ups of our e-Mail newsletter in the form of anonymous statistics, thus without any personal reference.
4. Transmission of personal data
We do not forward your personal data to third parties as a matter of principle. When you call up our Web pages, however, your current IP address in abbreviated form and data concerning your use of our site are transmitted to Google in order to generate usage statistics. More details in this context can be found under 5a.
External service providers who process personal data on our behalf in the sense of the German Data Protection Act are contractually obliged to comply with all pertinent data protection regulations. European contractors are not regarded as third parties under data protection laws.
5. Usage analyses
a) Use of our Web site
We analyse how visitors use our Web pages in order to design our Internet presence in the best possible way.
For this purpose we use Google Analytics, a web analysis service operated by Google Inc., USA. When you call up one of our Web pages, a program (Java-Script) is uploaded to your computer from a Google server and executed. A cookie is then saved on your computer, which contains information on your use of our Web pages. This includes the name of the Web page called up, the time and date of the call up and a unique identification code generated for your browser. This information is transmitted to Google and stored in computer systems, some of which are located outside Europe, namely in the USA. Technical details of your computer are also transmitted, such as the type of browser, the operating system and the resolution of the screen display.
Google processes this information on our behalf to evaluate how you use our Internet presence, to compile statistics for us concerning the usage behaviour of all visitors, including a rough determination of their location, and to provide further services for us associated with the use of the Web site and the Internet. You remain anonymous throughout this evaluation of usage behaviour.
The Google tracking codes deployed on this Web site use the "anonymizeIp()" function. This means that IP addresses are only processed in abbreviated form and therefore exclude a direct reference to a particular person. Your full IP address is only used to transmit the program routines and data in your Web browser required to analyse usage; it is neither stored nor combined with other data from Google. When evaluating usage behaviour, your IP address is included at most in abbreviated form. It is not possible to allocate usage data to your person from the abbreviated IP address. The same applies insofar as Google itself exploits your usage data.
In addition, this site uses Google Analytics reports concerning demographic characteristics, which use data from interest-related advertising from Google and visitor data from third party suppliers (e.g. age, gender and interests). These data cannot be traced back to a certain person and can be deactivated in the Display settings at any time.
If you wish to completely exclude your visits to our Web pages from our usage analyses, you can download an add-on for your browser from this Google page; all common browsers are supported. The program routine (Java Script) required to record your usage data is then not executed and analysis cookies are not stored by your browser. – If you declare a general blockage on the storage of cookies by means of an appropriate setting in your browser, this likewise switches off the analysis of your usage behaviour by Google Analytics.
b) Use of our newsletter
Likewise with the aim of achieving an optimum design, we keep statistics concerning the use of our e-Mail newsletter. For example, we count how many subscribers open a dispatched newsletter and how many of them click on the links to certain Web pages offered in the newsletter. We mark the links in each edition of the newsletter for these counts and allocate a different identifier to each subscriber, although we do not store any kind of association between these identifiers and e-Mail addresses or other data which identify subscribers. The statistics concerning use of our newsletter do not contain any references to persons and we do not use them to address certain groups of subscribers in any particular way. – We analyse usage as described only insofar as subscribers order the newsletter in HTML format. We send newsletters in pure text format without undertaking any further analysis.
Cookies are tiny files which are saved on your computer when you call up our Web pages. If you call up other pages on our Web site at a later date, the content of these cookies is transmitted to us.
a) HTTP cookies
Klosterfrau does not combine the data saved in cookies with other data in any way which would enable us to make a reference to your person.
You can change the settings in your Web browser to prevent HTTP cookies from being saved. You will then still be able to use our Web site. You are able to delete stored cookies at once. Details of this procedure can be found in your browser's help file.
b) Flash cookies
These cookies, also called Local Shared Objects, are not saved in your Web browser, but rather in a file in your Flash player. If we use this type of cookie at all, the file only contains the pages you last called up. We do not evaluate the content. These cookies are saved on your computer solely to speed up the loading of pages at your next visit.
7. E-Cards and article recommendations
If you want to send one of our e-Cards, we store the e-Mail addresses and names that you state for the sender and recipient as well as the message entered by you. We send an e-Mail to the recipient address, in that we notify the time and date of dispatch and a unique Web address (URL), at which your dedicated e-Card can be called up over the World Wide Web. The e-Mail contains the sender name stated by you and the sender e-Mail address. We delete all the data collected by us in the context of e-Cards (thus both the address data and the message to be sent) within 24 hours after the e-Card has been called up, although at the latest 10 days after dispatching the e-Card. You are protected from unauthorised access during the period of storage.
If you recommend an article from our Web site on to someone else, the procedure is much the same as with the dispatch of e-Cards. The only difference is that we send the message entered by you directly with the e-Mail, which contains a link to the Web page that you want to recommend.
In the case of both e-Card dispatch and article recommendations, we neither check the correctness nor the agreement of the e-Mail addresses entered with the stated sender or recipients. As the sender, you alone are responsible for ensuring that messages can be sent to the addresses stated by you and for the content that they contain. Article recommendations, e-Cards and the associated e-Mail messages are transmitted unencrypted.
8. What can you do to restrict the processing of your data?
You can revoke permission you have given for the processing of your personal data at any time. You can cancel your subscription to the Klosterfrau newsletter at any time by following the link contained in every edition. You can also generally prevent your data being used for advertising purposes. To do so, simply send a message to our contact address stated below. If you want to stop your call up of pages being included in our analyses of usage, please read the notes under 5a.
Your personal data are stored in a secure operating environment at Klosterfrau and are available there only to the authorised offices. Data which you disclose to us in an online application are transmitted in encrypted form; otherwise the data transmitted between your computer and our Internet server are generally unencrypted.
10. Information and corrections
On request, we will provide you with information at any time on whether we have stored data about your person and, if so, the nature of these. We will naturally correct any false data. If you would like information or corrections to be made, please contact our data protection office. The address can be found under the "Contact" header.
11. Revision of this declaration of data protection
It may become necessary for us to revise our security and data protection arrangements (e.g. due to technical developments). In such cases, we will also revise this declaration of data protection. The current version of the declaration applies.
If you wish to revoke permission you have given for the use of your personal data or if you wish to generally stop your data being used for purposes of advertising or market research, please send an e-Mail or a letter to the following address:
MCM Klosterfrau Vertriebsgesellschaft mbH
Internet Coordination Department
If you have any questions or suggestions about data protection at Klosterfrau, please contact
MCM Klosterfrau Vertriebsgesellschaft mbH
Data Protection Office
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Register of procedures for processing personal data
The German Data Protection Act (BDSG) prescribes that certain details of automated procedures for processing personal data must be made available to anyone in a suitable manner. We maintain a detailed register of procedures for this purpose. We have summarised the following information for you as an initial guide. If you would like more detailed information, please contact our data protection office. This office will be able to tell you whether we have saved data concerning your person and, if so, the nature of these.
Please note: the following disclosures concern the entire scope of personal data processing in our enterprise. Special notes concerning the processing of personal data on our Internet site can be found here.
1. Name and address of the responsible office
Maria Clementine Martin Klosterfrau
Phone: +49 221-1652-0
Fax: +49 221-1652-430
Dr. Martin Zügel (Chairman)
Dr. Markus Unkauf
3. Head of data processing at the responsible office
Head of the main IT department
4. Contact details of the data protection office
By e-Mail to firstname.lastname@example.org or at the aforesaid postal address
5. Intended purpose of recording, processing or using the data
We distribute and sell pharmaceuticals, cosmetics products and other pharmacy and drug store goods. We process personal data to serve this main purpose. In addition, we process data on behalf of other enterprises, above all companies in the Klosterfrau Group. This is done for their purposes and under their responsibility.
6. Description of the groups of people concerned
We record, process and use data concerning various groups of people. Some typical types of data are stated below:
Name, contact data, bank account details, details of creditworthiness and data on orders, deliveries, terms and payments
Concerning interested parties
Name, contact data, interest in products, data concerning newsletter subscriptions and participation in prize competitions
Concerning contractors and suppliers
Name, contact data, bank account details and data concerning orders, deliveries and services, terms of contract, payments
Name, contact data, position in the organisation, status as employee, pensioner etc., details of wages, salary or pension, data concerning working hours and those derived from work processes, consumption settlements (e.g. from the canteen) as well as other data required to execute the employment relationship.
Name, contact data, position applied for, qualifications, other data from applications, data concerning the course and outcome of the application procedure.
7. Recipients or categories of recipients of the data
Internal recipients of the aforesaid data are our internal departments, insofar as they require these to fulfil the duties in their spheres of responsibility. External recipients receive personal data if this is required by law or if it is necessary to fulfil contractual relationships. Some examples of recipients include social security schemes, tax offices, supervisory authorities, banks, insurers and service providers who process data on our behalf in accordance with § 11 BDSG.
8. Statutory deadlines for the deletion of data
Personal data are deleted once the pertinent retention periods prescribed by law have expired, or if the data are no longer needed for the purposes stated above.
9. Transmission of data to third countries
Data are not transmitted to states outside the European Union or the European Economic Area (third countries).